Canine Country (A.B.N. 15 334 905 397) recognises the importance of protecting the privacy and the rights of individuals regarding their personal information.
We may collect the following types of personal information about you:
When using cookies we may collect information on browser access and session identifiers, profile expiration dates, response fields and access preferences (This is discussed further in Section 2 ‘Our website’ below).
We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.
We collect your personal or business information directly from you unless it is unreasonable or impracticable to do so. When collecting information from you, we may collect it in various ways, including:
We collect personal information about you so that we can perform our business activities and functions and to provide the best possible quality of customer service. We collect, hold, use and disclose your personal information for the following purposes:
We may disclose your personal information for the purpose disclosed when it was collected or a purpose which is reasonably expected and in other circumstances (including with your consent) to:
We do not disclose your personal information to any third parties outside Australia.
In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.
We are committed to ensuring that the information you provide to us is secure.
We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure. We may hold your information in either electronic or hard copy form. Personal information is destroyed or made non-identified when no longer needed or when we are no longer required by law to retain it (whichever is the latter).
As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of information during transmission online from you to us. We also cannot guarantee that the information you supply will not be intercepted during transmission over the internet to our website. Accordingly, any personal information or other information which you transmit to our website online is transmitted at your own risk.
Our website contains links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.
Our website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, imagery, graphics & appearance. All Canine Country product images (specifically images relating to our 15 recipes referenced throughout our site) are protected by copyright and as such cannot be used for personal or business use without suitable accreditation or written consent from Canine Country.
We may send you direct marketing communications and information about our services that we consider may be of interest to you. This may include company updates, informational content, new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Spam Privacy Act 2003 (Cth).
In addition, at any time you may opt-out of receiving marketing communications from us by contacting us (using the details in the ‘Contacting us’ section below) or by using the opt-out facilities provided in the marketing communications. We will then ensure that your name is removed from our marketing distribution lists.
All requests or complaints will be treated with respect & confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner.
You can contact us via:
Post: Unit 20, 3-9 Octal St, Yatala QLD 4203
Tel: (07) 3801 5005
Email: [email protected]
You may request access to any personal information we hold about you at any time by contacting us via the details listed above, “Section 4 – Contact Us”.
Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it, for example, by posting or emailing it to you. A small administrative fee may be required in providing the information to you. We will not charge for simply making the request and will not charge for making any corrections to your personal information.
There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
If you believe that your privacy has been breached, please contact us using the contact information (See “Section 4 – Contact Us”) and provide details of the incident so that we can investigate.
If we do not respond in a timely manner, or if you would like to escalate the complaint further, you may contact the Privacy Commissioner at the Office of the Australian Information Commissioner (OAIC). The contact details for the OAIC are: